Privacy Policy

Effective Date: 23rd July 2025

At Plus Mothercare, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or shop with us, in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you make a purchase, register an account, or contact us, we may collect:

  • Full name

  • Phone number

  • Email address

  • Shipping/billing address

  • Payment details (Mobile Money, card info – note: card details are processed securely via third-party gateways)

b) Non-Personal Information

When you browse our website, we may collect:

  • IP address

  • Device type and browser information

  • Pages visited and time spent

  • Referring website links

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Respond to your inquiries or feedback

  • Provide customer service and support

  • Improve our website and services

  • Send promotional messages (only with your consent)

  • Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Trusted service providers: e.g., delivery partners, payment processors (MTN MoMo, Vodafone Cash, etc.)

  • Regulatory bodies: where required by law or for fraud prevention

  • Website hosting and analytics providers: to improve website performance

All third-party partners are required to protect your data and use it only for the services they provide to us.

4. Data Security

We take reasonable steps to protect your information using:

  • Secure Socket Layer (SSL) encryption

  • Access controls and staff confidentiality

  • Regular security updates to our website and database

However, no internet transmission is 100% secure. You are responsible for keeping your account password safe.

5. Your Rights (Under Ghana’s Data Protection Act)

As a user in Ghana, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Withdraw consent or request deletion (where applicable)

  • Object to direct marketing messages

To exercise any of these rights, contact us via the details below.

6. Cookies

Our website uses cookies to enhance user experience. Cookies help us remember your preferences and understand how users interact with our site. You can disable cookies through your browser settings if you prefer.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those websites. We recommend reviewing their privacy policies if you choose to visit them.

8. Changes to This Privacy Policy

We reserve the right to update this policy at any time. When we do, we will revise the “Effective Date” above. Continued use of our website indicates acceptance of any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Plus Mothercare
📍 Address: 2 Ngbe Lane, C8 – Tema, Ghana
📧 Email: [support@plusmothercare.com]📞 Phone: 0464747444
🌐 Website: www.plusmothercare.com